Everything you wanted to know.

Yes, we support RouterOS 6.45+ and all 7.x releases. The API client auto-detects version differences for each mikrotik commands.

Most operators have their first router connected and PPP secrets imported within 30 minutes. A full migration of an existing 1,000-subscriber usually completes the same day.

Yes. Postpaid bills are generated automatically each cycle, and any subscriber whose bill stays unpaid past the due date is disconnected automatically — no manual work on your end. As soon as they pay, they're reconnected automatically, so you never have to reactivate accounts yourself.

The grace period gives subscribers a set window to settle their bill before they're disconnected. For example, if you set it to 5 days, a subscriber has 5 days past their due date to pay while staying connected. The moment they pay, they're cleared and full service continues, no manual reconnect needed.

Yes. Create custom roles, stack multiple roles per staff member, and gate every page and API endpoint individually. There is also an approval queue for sensitive operations like cancellations.

Yes — each subscriber can be set as prepaid or postpaid. Postpaid subscribers are billed automatically on a recurring cycle with grace-period handling, while prepaid subscribers pay up front for a fixed duration and are automatically activated and deactivated based on whether a paid bill still covers the current date.

Absolutely. All monthly plans are month-to-month with no long-term contracts or lock-in. You can cancel anytime and you won't be billed again — your access simply continues through the end of the period you've already paid for. No cancellation fees, no penalties, and your data stays intact in case you decide to come back.

Yes — ProtikManager supports PayMongo for online payments. Once you've added your PayMongo keys on the Payment Gateways page and enabled it, subscribers can log into the portal, open an unpaid bill, and pay on PayMongo's secure checkout. When PayMongo confirms the payment via webhook, ProtikManager automatically marks the bill paid and reconnects the subscriber — no manual steps for you.

Yes — if you use Ubiquiti wireless gear (the antennas and access points many ISPs use to beam internet to customers), you can add them into ProtikManager under Tools and keep an eye on them all from one screen: you just enter each device's address and login once, and from then on you can see whether it's online, check its signal, see when it was last reachable, and restart it remotely without driving to the site or logging into each device separately; if an antenna is tucked away on a private network behind one of your MikroTik routers, you just tell ProtikManager which router it's connected to and it quietly sets up the connection for you behind the scenes (and fixes it on its own if it ever drops), so you don't have to fiddle with any networking settings — and for an access point, you can also add the individual customer devices connected to it, check if each one is reachable, and reboot them the same easy way, with everything kept private to your account and every action logged so you have a record of what happened.

Yes — once you enter your own SMTP server details (host, port, encryption, login, and from-name/address) on the Settings page, ProtikManager automatically emails each subscriber their bill the moment it's generated with their Statement of Account (SOA) attached as a PDF and a confirmation when it's paid, showing the billing period, due date, and amount plus a portal link, all sent from your own mail server branded with your company name, delivered only to subscribers who have an email on file, processed in the background with automatic retries if your server is briefly down, safely skipped if no SMTP is set, and logged in System Logs if anything fails.